Privacy Policy

By visiting the Xcelldirect website or any other websites operated by Xcelldirect.com or its affiliates (collectively, the “Site”), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.

At Xcelldirect.com we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right privacy.

WHAT PERSONAL INFORMATION DO WE COLLECT AND STORE?

Xcelldirect.com takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.

Collecting information & what we do with it:

  • Provide our services
  • Handle orders, delivery and payments
  • Respond to your enquiries
  • Communicate marketing and promotional offers to you
  • Customize users’ experience, measure interest in our services, and inform users about services and updates
  • Update our records and maintain any online account you may have with us
  • Enable third parties to carry out technical, logistical or other functions on our behalf.

STORING AND SECURING YOUR PERSONAL INFORMATION

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

In order to maintain this protection, we caution you not to provide your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.

If you believe that your password has been misused, please notify us immediately.

QUESTIONS OR CONCERNS

In case you want to get in touch with us, or to provide your feedback, we are always there for you.

Our customer support team is here to answer your questions. Ask us anything!