Shipping and Returns
Xcelldirect Next Business Day
Delivery within 1 business day + 24-48 hours to process the order. But we have some promotional products and we cannot give free delivery services. For those products we will charge you for delivery separately.
- This shipping method available only for UAE but except some areas which is far from the city.
- Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.
- This order methods not available for some promotional products; if order have extra charges for delivery, we will inform you during order creation or checkout time.
- All orders may require 24-48 hours processing time before shipping.
- Xcelldirect.com does not process orders during weekends.
- Exact delivery times cannot be guaranteed.
If you receive Products that are damaged or incorrectly supplied then you must note.
the details of any damage or error in supply on the delivery documentation and tell us of the damage or incorrect supply within 7 working days of delivery by sending us an email on firstname.lastname@example.org . Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 7 working days of receiving them.
If the Products are damaged or have been incorrectly supplied then we will, at your option, provide a replacement, repair the product or you may cancel your order. If you cancel your order, we will refund any money paid by you in full after any Products, which have been delivered to you, are returned to us. Any refunds given by us will be made to the credit card account provided when you placed your order. We also offer a no questions asked 14 day returns policy if you decide you no longer wish to keep a Product. Provided that the Product is sent back undamaged and to pay for the cost of returning the original Product to us and the cost of delivering the replacement Product to you. If the box has been opened, we will refund 75% of the value of the product subject to the product being in sellable condition. Delivery will be charged extra for such cases.